🌸 Lauxuria Return & Refund Policy 🌸
✂️ Cancellation ✂️
We accept order cancellations before the product is shipped or produced. If your order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped or produced.
🔄 Returns (If Applicable) 🔄
We accept product returns. You can request a return within 14 days of receiving your product. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging. A receipt or proof of purchase is required to complete your return. Please reach out to our customer service to ensure you send the package to the correct address.
📌 Notes 📌
- 🛍️ Custom-made or personalized items are not eligible for a return within 14 days.
- 📦 If the return is initiated by the consumer, the shipping fee will be the consumer’s responsibility. The fee will depend on the courier chosen.
- 💔 If the return is due to an error on our part (damaged or incorrect goods), you will not be charged for shipping.
- 🚫 No restocking fee will be charged for returned products.
💵 Refunds (If Applicable) 💵
Once your return is received and inspected, we will notify you via email about the receipt of the item and whether your refund is approved or rejected. If approved, the refund will be processed and a credit will automatically be applied to your original payment method within a specified number of days.
⏳ Late or Missing Refunds (If Applicable) ⏳
If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. After that, reach out to your bank as there is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at support@lauxuria.com.
📧 Contact Us 📧
For return addresses or any further assistance, please reach out to our customer service at support@lauxuria.com.
